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Power Your Questions.
Product support, wholesale inquiries, media requests — our team typically responds within 24 hours.
Common Questions
Quick answers to what most people ask us.
Do you offer free shipping?+
Yes. Every order qualifies for free standard shipping to eligible addresses in the contiguous United States—no minimum order. Estimated delivery is 7–14 business days.
What's your return policy?+
We offer a 30-day no-questions-asked return policy. Products must be in original condition with all packaging. Return shipping is free for defective items.
Is EcoFlow warranty included?+
Absolutely. Every product comes with the full EcoFlow manufacturer warranty (typically 5 years for DELTA series, varying by model). All warranty claims are handled directly with EcoFlow's US support team.
How long does shipping take?+
Estimated standard delivery is 7–14 business days to eligible addresses in the contiguous United States. Tracking information is emailed when available.
Do you offer wholesale or B2B pricing?+
Contact our B2B team at gary.su@livvoltpower.com for a custom quote.