Privacy policy

Last Updated: July 27, 2026

This Privacy Policy describes how Livvoltpower Inc. (“Livvoltpower,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes Personal Information when you:

·     Visit livvoltpower.com or any page that links to this Privacy Policy;

·     Purchase or inquire about our products;

·     Contact our customer support team;

·     Subscribe to our marketing communications; or

·     Otherwise interact with us.

For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or can reasonably be linked to an individual or household. It does not include information that has been aggregated or de-identified so that it cannot reasonably be linked to you.

By using the Site, you acknowledge the practices described in this Privacy Policy.

The Personal Information we collect depends on how you interact with the Site and our services.

When you visit or interact with the Site, we may automatically collect information such as:

·     Your IP address;

·     Browser type and version;

·     Device type and operating system;

·     Time zone and general location information;

·     Cookie identifiers;

·     Pages and products viewed;

·     Search terms;

·     Referring website or source;

·     Dates and times of Site visits; and

·     Information about how you navigate and interact with the Site.

We collect this information through cookies, log files, pixels, tags, web beacons, software development kits, and similar technologies.

We use this information to:

·     Load and operate the Site correctly;

·     Remember your preferences;

·     Analyze Site traffic and performance;

·     Improve our products, content, and customer experience;

·     Prevent fraud and security incidents; and

·     Measure and improve advertising and marketing campaigns.

This information may be shared with Shopify and other analytics, advertising, security, and technology service providers that help us operate the Site.

When you place or attempt to place an order, we may collect:

·     Your name;

·     Billing address;

·     Shipping address;

·     Email address;

·     Telephone number;

·     Products purchased or considered;

·     Order and transaction details;

·     Shipping and delivery information;

·     Discount or promotional-code information; and

·     Payment-related information.

Payment information is processed by Shopify and/or the payment provider selected at checkout. Livvoltpower does not generally receive or store your complete payment card number.

We use order and transaction information to:

·     Process and fulfill your order;

·     Process payments, refunds, and cancellations;

·     Arrange shipping and delivery;

·     Send order and shipping confirmations;

·     Communicate with you about your purchase;

·     Detect and prevent fraud;

·     Manage returns and warranty-related requests;

·     Maintain accounting and transaction records; and

·     Comply with legal, tax, and regulatory obligations.

We may share this information with Shopify, payment processors, fulfillment providers, warehouses, shipping carriers, fraud-prevention providers, and other service providers involved in processing your order.

When you contact us for customer support, returns, refunds, shipping assistance, or warranty support, we may collect:

·     Your name and contact information;

·     Order number;

·     Product and serial-number information;

·     Photos or videos you submit;

·     Copies of receipts or other proof of purchase;

·     Communications between you and our support team; and

·     Any other information you voluntarily provide.

We use this information to respond to your request, investigate product or delivery issues, provide customer support, and maintain records of our communications.

If account functionality is available and you create an account, we may collect:

·     Your name;

·     Email address;

·     Telephone number;

·     Saved addresses;

·     Order history;

·     Account preferences; and

·     Login or authentication information.

We use this information to maintain your account, provide account features, simplify future purchases, and protect your account from unauthorized access.

If you subscribe to emails, SMS messages, product updates, or promotional communications, we may collect:

·     Your name;

·     Email address;

·     Telephone number;

·     Communication preferences; and

·     Information about whether you open, click, or interact with our communications.

We use this information to send marketing communications, measure campaign effectiveness, and personalize the content we provide.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email. Transactional communications relating to orders, deliveries, returns, refunds, security, or customer service are not considered marketing communications.

If you submit a review, rating, comment, photo, video, testimonial, question, or other content, we may collect and display:

·     The content you submit;

·     Your name, initials, username, or social media handle;

·     Product and order information associated with the submission; and

·     Any other information you choose to make available.

Content submitted for public display may be visible to other Site visitors. Please do not include sensitive or confidential Personal Information in publicly submitted content.

You retain ownership of your submitted content. We may use and display it for customer-support, marketing, advertising, promotional, analytical, and operational purposes, subject to applicable law.

We may collect Personal Information:

For example, when you:

·     Place an order;

·     Create an account;

·     Contact customer support;

·     Request a return or refund;

·     Subscribe to marketing communications;

·     Submit a product review; or

·     Participate in a promotion or survey.

We may automatically collect information through cookies, pixels, tags, log files, web beacons, and similar technologies when you use the Site or interact with our communications.

We may receive information from:

·     Shopify;

·     Payment processors;

·     Shipping and fulfillment providers;

·     Fraud-prevention providers;

·     Advertising and analytics providers;

·     Customer-support platforms; and

·     Other companies that help us operate our business.

We may use Personal Information to:

·     Provide, operate, and improve the Site;

·     Offer and sell products;

·     Process and fulfill orders;

·     Process payments, refunds, cancellations, and returns;

·     Arrange shipping and delivery;

·     Communicate with you about orders and support requests;

·     Provide product and warranty assistance;

·     Create and maintain customer accounts;

·     Detect and prevent fraud, abuse, and security incidents;

·     Personalize the Site and customer experience;

·     Conduct analytics and measure Site performance;

·     Send marketing communications where permitted;

·     Measure and improve advertising campaigns;

·     Maintain business, accounting, tax, and transaction records;

·     Enforce our policies and agreements;

·     Establish, exercise, or defend legal claims; and

·     Comply with applicable laws, regulations, court orders, and lawful government requests.

We may disclose Personal Information to the following categories of recipients.

We use Shopify to host and operate our online store. Shopify processes Personal Information to provide ecommerce, checkout, payment, fraud-prevention, analytics, and related services.

Depending on our Shopify settings and the features enabled on the Site, Shopify may also process certain information for its own purposes as described in Shopify’s applicable privacy notices.

Payment providers process payment and transaction information to authorize payments, prevent fraud, process refunds, and complete purchases.

We may share information with warehouses, fulfillment partners, shipping carriers, and logistics providers to prepare, ship, track, and deliver orders.

We may use companies that provide:

·     Website hosting and infrastructure;

·     Data storage;

·     Customer support;

·     Email and SMS delivery;

·     Analytics;

·     Advertising;

·     Fraud prevention;

·     Cybersecurity;

·     Product-review management; and

·     Other business and technical services.

These providers may process Personal Information only as necessary to perform services for us, subject to applicable contractual and legal requirements.

We may disclose Personal Information to accountants, auditors, insurers, attorneys, financial institutions, and other professional advisers when reasonably necessary.

We may disclose Personal Information when we believe disclosure is necessary to:

·     Comply with applicable laws or regulations;

·     Respond to a subpoena, court order, or lawful government request;

·     Protect the rights, property, or safety of Livvoltpower, our customers, or others;

·     Investigate fraud, security incidents, or violations of our policies; or

·     Establish, exercise, or defend legal claims.

If Livvoltpower is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, Personal Information may be disclosed or transferred as part of that transaction, subject to applicable law.

We may work with advertising, analytics, and social media providers that use cookies, pixels, and similar technologies to:

·     Understand how visitors use the Site;

·     Measure the effectiveness of advertisements;

·     Create audiences for advertising;

·     Display advertisements that may be relevant to your interests; and

·     Improve our marketing activities.

Some of these activities may be considered “sharing,” “targeted advertising,” or “cross-context behavioral advertising” under certain U.S. state privacy laws.

We do not sell Personal Information in exchange for money. However, depending on the technologies used on the Site, certain advertising-related disclosures may be considered a “sale” or “sharing” under broadly defined state privacy laws.

Where required by applicable law, you may opt out through our cookie-preference or data-sharing opt-out tools.

We use cookies and similar technologies to operate and improve the Site.

Cookies used on the Site may include:

These cookies are necessary for core Site functions, including:

·     Shopping-cart functionality;

·     Checkout;

·     Account authentication;

·     Fraud prevention; and

·     Site security.

These cookies remember choices such as language, region, account preferences, or previously viewed products.

These cookies help us understand Site traffic, visitor behavior, technical performance, and how customers use the Site.

These cookies may be used to measure advertising performance, personalize advertising, or connect Site activity with advertising and social media platforms.

You may control cookies through:

·     Our cookie-preference tools, where available;

·     Your browser settings;

·     Device-level privacy controls; or

·     Applicable advertising-industry opt-out tools.

Blocking certain cookies may affect the functionality or performance of the Site. Essential cookies cannot always be disabled because they are necessary for the Site to operate.

Where required by applicable law, we recognize and process browser-based Global Privacy Control (GPC) signals as requests to opt out of the sale or sharing of Personal Information for the browser or device that sends the signal.

Because GPC signals are generally associated with a particular browser or device, you may need to enable the signal separately on each browser or device you use.

If you are logged into an account when a recognized GPC signal is received, we may apply the preference to your account where technically feasible and legally required.

Depending on where you live and subject to applicable law, you may have the right to:

·     Request access to the Personal Information we hold about you;

·     Request information about the categories and sources of Personal Information we collect;

·     Request correction of inaccurate Personal Information;

·     Request deletion of Personal Information;

·     Request a portable copy of certain Personal Information;

·     Opt out of the sale or sharing of Personal Information;

·     Opt out of targeted or cross-context behavioral advertising;

·     Restrict or object to certain processing activities;

·     Withdraw consent where processing is based on consent;

·     Limit certain uses or disclosures of sensitive Personal Information;

·     Appeal a decision relating to a privacy request, where applicable; and

·     Exercise your privacy rights without unlawful discrimination or retaliation.

These rights are not absolute. We may deny or limit a request where permitted by law, including when information must be retained to complete a transaction, comply with a legal obligation, prevent fraud, protect security, or establish or defend legal claims.

California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to:

·     Know and access Personal Information;

·     Correct inaccurate Personal Information;

·     Delete certain Personal Information;

·     Opt out of the sale or sharing of Personal Information;

·     Limit certain uses of sensitive Personal Information; and

·     Receive equal service and pricing when exercising their privacy rights.

We do not sell Personal Information in exchange for money.

Certain disclosures involving advertising or analytics providers may be considered “sharing” for cross-context behavioral advertising under California law. California residents may use our available privacy controls or a recognized GPC signal to submit an opt-out request.

If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights to:

·     Access your Personal Information;

·     Correct inaccurate or incomplete Personal Information;

·     Request deletion;

·     Restrict processing;

·     Object to processing;

·     Receive certain Personal Information in a portable format;

·     Withdraw consent; and

·     Submit a complaint to your local data-protection authority.

Where applicable, we process Personal Information under one or more of the following legal bases:

·     Performance of a contract: To process orders, payments, shipping, returns, and customer-support requests.

·     Legitimate interests: To operate and improve our business, prevent fraud, protect security, and understand Site performance.

·     Consent: For certain cookies, marketing communications, or other activities where consent is required.

·     Legal obligations: To comply with tax, accounting, consumer-protection, regulatory, and other legal requirements.

To submit a privacy request, contact us at:

Email: support@livvoltpower.com

Please include enough information for us to understand and respond to your request.

We may need to verify your identity before completing a request. Verification may require confirming information associated with your account or order. We will use information provided for verification only to process and respond to the request.

Where permitted by law, you may use an authorized agent to submit a request on your behalf. We may require proof that the agent is authorized to act for you and may also ask you to verify your identity directly.

We will respond within the time required by applicable law.

We retain Personal Information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

·     Fulfill orders and provide customer support;

·     Maintain transaction and warranty records;

·     Comply with tax, accounting, and legal obligations;

·     Resolve disputes;

·     Prevent fraud;

·     Enforce our agreements; and

·     Establish or defend legal claims.

Order, payment, tax, and transaction records may generally be retained for up to seven years, or longer where required by applicable law.

Other information may be retained for a shorter or longer period depending on:

·     The nature of the information;

·     The reason it was collected;

·     Applicable legal requirements;

·     Security and fraud-prevention needs; and

·     Whether an account, dispute, or legal claim remains active.

When Personal Information is no longer required, we may delete, anonymize, or securely dispose of it.

Livvoltpower is based in the United States. Personal Information may be processed in the United States and in other countries where Shopify and our service providers operate.

These countries may have privacy and data-protection laws that differ from those in your country of residence.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include:

·     Standard Contractual Clauses approved by the European Commission;

·     Applicable adequacy decisions;

·     Contractual data-protection requirements; or

·     Other legally recognized transfer mechanisms.

We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information from unauthorized access, use, alteration, disclosure, or destruction.

However, no internet transmission, electronic-storage system, or security measure can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential and for notifying us if you believe your account or Personal Information has been compromised.

The Site is not directed to children under the age of 13, and we do not knowingly collect Personal Information from children under 13.

If you believe a child has provided Personal Information to us, please contact us so that we can review and, where appropriate, delete the information.

We do not knowingly sell or share the Personal Information of consumers under 16 for cross-context behavioral advertising.

The Site may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party services. We encourage you to review their privacy policies before providing Personal Information.

We may update this Privacy Policy periodically to reflect:

·     Changes to our business practices;

·     Changes to the Site or services;

·     Operational or technical changes; or

·     Changes in applicable laws or regulations.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy. Where required by law, we may provide additional notice of material changes.