Refund policy

Livvoltpower is an independent authorized EcoFlow reseller. EcoFlow® is a registered trademark of EcoFlow Inc.

For products purchased through Livvoltpower, all return and refund requests must be submitted to our team. Manufacturer warranty coverage is provided by EcoFlow, and our team will assist you with the warranty claim process when needed.

We stand behind every product we sell and are committed to providing reliable after-sales support.

We offer a 30-day return policy. You have 30 calendar days from the date you receive your item to request a return.

·     Within 24 hours of placing the order: You may cancel your order for a full refund.

·     More than 24 hours after placing the order, but before shipment: A 2.6% payment-processing fee will be deducted from the refund.

·     After the order has shipped: The order can no longer be canceled. You may refuse delivery or follow the return process outlined below.

All returns require a Return Merchandise Authorization (RMA) number issued by Livvoltpower.

Returns sent without an approved RMA number will not be accepted. Unauthorized returns may be delayed, refused, or subject to an additional processing fee.

To qualify for a return, the item must be:

·     In the same condition in which it was received;

·     Unused, unworn, and unopened, unless the item is defective;

·     Returned with all original packaging, tags, accessories, cables, manuals, and components; and

·     Accompanied by the original receipt or other proof of purchase.

To request a return, email us at support@livvoltpower.com.

Please include:

·     Your order number;

·     The product you wish to return;

·     The reason for the return; and

·     Photos or videos, when applicable.

If your return is approved, we will provide:

·     An RMA number;

·     Return instructions;

·     The correct return address; and

·     A return shipping label, when applicable.

Please clearly write the RMA number on the outside of the shipping box.

Items returned without first contacting us and receiving approval will not be accepted.

Please inspect your order immediately after delivery.

If your item is defective, damaged, or different from what you ordered, contact us within 7 days of delivery at support@livvoltpower.com.

Please include clear photos of:

·     The shipping package;

·     The shipping label;

·     The product;

·     The damaged or defective area; and

·     The product serial number, when applicable.

Once the issue has been reviewed and confirmed, we will cover the return shipping cost and provide either:

·     A free replacement; or

·     A full refund.

Livvoltpower will cover the return shipping cost for confirmed defective, damaged, incorrect, or quality-related items.

For returns that are not related to a defect, damage, incorrect shipment, or product-quality issue, the customer is responsible for the return shipping cost.

Original shipping charges are non-refundable unless the return is due to an error by Livvoltpower or a confirmed product defect.

Portable power stations and certain related products contain lithium batteries and must be shipped in compliance with carrier requirements and applicable U.S. Department of Transportation regulations.

Do not ship a lithium-battery product without first contacting us for:

·     Safe-return instructions;

·     Approved packaging requirements;

·     The correct shipping method; and

·     Your RMA number.

Livvoltpower is not responsible for packages shipped without authorization or in violation of applicable carrier or hazardous-material shipping requirements.

For safety, hygiene, and product-integrity reasons, we cannot accept returns for:

·     Battery or portable power station products with an opened or broken seal, unless the item is defective;

·     Products that have been modified, improperly installed, misused, abused, or damaged by the customer;

·     Products missing original packaging, accessories, cables, manuals, or components;

·     Gift cards;

·     Products marked “Final Sale”; or

·     Items returned without an approved RMA number.

We do not currently process direct exchanges.

The fastest way to receive a different product is to:

1. Request a return for your current item;

2. Wait for the return to be approved; and

3. Place a separate order for the new item.

Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method.

Please allow up to 10 business days for your bank, credit card company, or payment provider to process and post the refund to your account.

Returns that are not related to a defect, damage, incorrect shipment, or quality issue may be subject to a restocking fee of up to 15% of the item’s purchase price.

This fee helps cover:

·     Product inspection;

·     Testing;

·     Repackaging;

·     Payment-processing costs; and

·     The handling and transportation requirements associated with lithium-battery products.

Any applicable restocking fee will be disclosed before the refund is finalized.

Refunds are calculated based on the original purchase price paid in U.S. dollars.

If your payment account uses another currency, exchange-rate fluctuations or fees charged by your bank or payment provider may affect the final amount posted to your account.

Once your refund has been processed, we will send a confirmation email to the email address associated with your order.

Products purchased through Livvoltpower include the applicable EcoFlow manufacturer warranty.

Warranty periods vary by product and model. Certain EcoFlow DELTA-series products may include a warranty of up to five years, subject to EcoFlow’s official warranty terms and the specific product purchased.

Manufacturer warranty claims are reviewed and fulfilled by EcoFlow. Livvoltpower will assist customers with order verification and provide reasonable support during the warranty claim process.

Warranty coverage does not generally apply to damage caused by misuse, unauthorized modification, improper installation, accidents, or normal wear and tear.

For questions about returns, refunds, cancellations, or warranty assistance, contact:

Email: support@livvoltpower.com

We typically respond within one business day.

Operated by: Livvoltpower Inc.

Business Address: 1207 Delaware Ave, Wilmington, DE 19801, United States