Shipping policy
Livvoltpower ships portable power stations, solar panels, and accessories to customers within the United States.
We currently ship to eligible addresses in the contiguous United States (the 48 contiguous states) only.
We do not ship to:
- Alaska;
- Hawaii;
- Puerto Rico;
- The U.S. Virgin Islands;
- Guam or other U.S. territories;
- APO, FPO, or DPO military addresses; or
- P.O. boxes.
We do not offer international shipping.
Due to carrier restrictions and the transportation requirements for lithium-battery products, we are unable to ship heavy or battery-containing items to outlying U.S. areas or military addresses. If we are unable to ship an item to your address, we will contact you and issue a refund for the affected item or order.
## Shipping Cost
All orders qualify for free standard shipping to eligible addresses in the contiguous United States. No minimum order is required.
No standard shipping charge will be added at checkout for an eligible contiguous-U.S. delivery address. Additional charges may apply only when expressly disclosed before purchase for a special delivery service requested by the customer.
## Estimated Delivery Time
Estimated standard delivery: **7–14 business days**.
Business days do not include:
- Saturdays;
- Sundays; or
- U.S. public holidays.
Orders placed after business hours, on weekends, or on public holidays begin processing on the next business day. The 7–14-business-day estimate covers the normal order-processing and delivery period for in-stock products.
Pre-order and backordered products will be shipped according to the estimated availability date shown on the applicable product page. Their delivery timeline begins when the product becomes available for fulfillment.
Orders are shipped from a U.S. warehouse using an appropriate carrier based on the product, package size, battery classification, and delivery destination.
Delivery dates are estimates and are not guaranteed. Actual delivery times may be affected by:
- Carrier delays;
- Severe weather;
- Peak holiday periods;
- Incorrect or incomplete shipping information;
- Remote delivery locations; or
- Transportation restrictions for lithium-battery products.
## Tracking Information
Once tracking information becomes available, we will send a shipping confirmation email to the email address associated with your order.
The shipping confirmation email will include:
- Your tracking number;
- The shipping carrier; and
- A link or instructions for tracking your shipment.
Please allow up to 48 hours for the carrier's tracking system to display updated shipment information after the tracking number has been issued.
## Split Shipments
Orders containing multiple products, kits, bundles, solar panels, batteries, or accessories may be shipped in separate packages.
Separate packages may:
- Arrive on different dates;
- Be delivered by different carriers; and
- Have separate tracking numbers.
You will receive tracking information for each package as it becomes available.
Receiving only part of your order does not necessarily mean that an item is missing. Please review all tracking numbers included in your shipping confirmation emails.
## Shipping Address Accuracy
Please carefully review your shipping address before completing your order.
Your shipping address should include:
- The recipient's full name;
- The complete street address;
- Any applicable apartment, unit, suite, or building number;
- The correct city, state, and ZIP code; and
- A valid phone number and email address.
Livvoltpower is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by an incorrect or incomplete address provided by the customer.
Address changes may not be possible after an order has been processed or shipped.
To request an address correction, contact support@livvoltpower.com as soon as possible. We cannot guarantee that an address can be changed once warehouse processing has begun.
Additional shipping or handling charges may apply if an order must be reshipped because the customer provided an incorrect or incomplete address.
## Delivery Attempts and Returned Packages
Customers are responsible for monitoring shipment tracking and ensuring that someone is available to receive the package when required.
If a shipment is returned to us because of:
- Multiple unsuccessful delivery attempts;
- Refusal of delivery;
- An incorrect or incomplete address; or
- Failure to collect the package from the carrier,
the customer may be responsible for return shipping, reshipping, handling, or restocking costs, unless the delivery issue was caused by Livvoltpower or the carrier.
## Damaged Shipments
Please inspect your package and product as soon as possible after delivery.
If your order arrives damaged, contact us within 7 days of delivery at support@livvoltpower.com.
Please include:
- Your order number;
- A description of the damage;
- Photos of the outer shipping box;
- Photos of the shipping label;
- Photos of the internal packaging; and
- Clear photos or videos of the damaged product.
Please keep all packaging materials until your claim has been reviewed.
After evaluating the claim, we will arrange an appropriate resolution, which may include:
- A replacement;
- Replacement parts; or
- A refund.
Do not discard, repair, modify, or return a damaged product before receiving instructions from our support team.
## Packages Marked as Delivered
If your tracking information shows that the package was delivered but you cannot locate it, please:
1. Check around your property and any designated delivery location;
2. Ask household members, neighbors, or building management;
3. Allow up to 24 hours, as some carriers mark packages as delivered before completing delivery; and
4. Contact the shipping carrier for additional delivery information.
If the package is still missing, contact us at support@livvoltpower.com so we can help review the shipment.
Claims for packages lost in transit will be investigated with the carrier before a replacement or refund is issued.
## Contact Us
For questions about shipping, returns, refunds, cancellations, or warranty assistance, contact:
Email: support@livvoltpower.com
We typically respond within one business day.
Operated by: Livvoltpower Inc.
Business Address: 1207 Delaware Ave, Wilmington, DE 19801, United States
LIVVOLT Electric Kart Boat — Product-Specific Shipping Policy
The following terms apply specifically to the LIVVOLT Electric Kart Boat. In the event of any conflict between these product-specific terms and the general Shipping Policy above, these LIVVOLT Electric Kart Boat terms will control for Kart Boat orders.
U.S. Shipping
Standard freight shipping is included for eligible LIVVOLT Electric Kart Boat orders within the contiguous United States.
Remote areas, islands, limited-access locations, Alaska, Hawaii, and destinations requiring special delivery services may require an additional shipping quote.
International Shipping
International shipping may be available to select destinations. Shipping charges will be quoted separately based on destination, shipment method, delivery requirements, battery transportation requirements, and other applicable logistics conditions.
Where specifically stated in the written quotation or order confirmation, LIVVOLT may cover customs clearance and applicable import duties associated with the shipment.
Local VAT, GST, sales or use taxes, registration fees, title fees, licensing fees, and other government-imposed charges remain the responsibility of the buyer unless otherwise expressly agreed in writing.
Oversized Freight & Unloading
The LIVVOLT Electric Kart Boat is shipped as oversized freight and may be delivered on a pallet, crate, or other freight packaging.
The buyer is responsible for unloading the shipment at the delivery location and must ensure that appropriate unloading equipment, personnel, or arrangements are available at the time of delivery.
Standard freight delivery does not include inside delivery, placement inside a garage or warehouse, dockside handling, assembly, launching, haul-out, or other special handling unless specifically agreed in writing.
Additional carrier charges resulting from undisclosed access restrictions, failed delivery attempts, re-delivery, storage, special handling, or unavailable unloading arrangements may be charged to the buyer.
Delivery Estimates
Production, dispatch, transit, and delivery dates are estimates only and are not guaranteed.
Actual delivery timing may be affected by production schedules, carrier availability, weather, customs processing, port congestion, lithium-battery transportation restrictions, destination conditions, and other circumstances outside LIVVOLT’s reasonable control.
Delivery Inspection & Damage Claims
Customers should inspect the shipment promptly upon delivery, including the outer packaging, pallet or crate, hull, accessories, and visible components.
Any shipping damage, missing items, or issues present upon delivery must be reported to LIVVOLT within 14 days of receipt.
Customers may be required to provide order information, photos, videos, packaging images, freight-label information, and other reasonable evidence needed to evaluate the claim.
Customers should not arrange unauthorized return freight, disposal, repair, or modification before receiving instructions from LIVVOLT.
Jackery Products — U.S. Shipping
This section applies to Jackery products purchased from Livvoltpower. It does not change the separate shipping terms for EcoFlow products or the LIVVOLT Kart Boat.
Free shipping to eligible contiguous U.S. addresses. We do not ship Jackery products to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO/DPO addresses.
Jackery orders are fulfilled by Jackery or our supply partner on our behalf. Your order information will be provided to the parties responsible for fulfillment and delivery. Livvoltpower remains your contact for order assistance at support@livvoltpower.com.
Unless a different estimate is disclosed on the product page or in your order confirmation, our existing estimated delivery window of 7–14 business days applies to in-stock orders. This includes processing and delivery; it is an estimate, not a guaranteed arrival date. Preorders and backorders follow the availability estimate disclosed for that order.
Power stations, expansion batteries, solar panels, and accessories may arrive separately with different tracking numbers. Battery shipments are subject to ground-transport and carrier restrictions; expedited delivery is not promised.
Please contact us immediately for an address correction, cancellation, missing package, or delivery damage. Changes may no longer be possible once fulfillment begins. Keep damaged goods and packaging for assessment, and do not arrange return shipment of a damaged battery yourself.