Shipping policy

Livvoltpower ships portable power stations, solar panels, and accessories to customers within the United States.

We currently ship to:

·     The continental United States;

·     Alaska; and

·     Hawaii.

We currently do not offer international shipping.

Due to carrier restrictions and the transportation requirements for lithium-battery products, we are unable to ship heavy or battery-containing items to:

·     Puerto Rico;

·     The U.S. Virgin Islands;

·     Guam or other U.S. territories;

·     APO, FPO, or DPO military addresses; or

·     P.O. boxes.

Shipping availability may vary by product and destination. If we are unable to ship an item to your address, we will contact you and issue a refund for the affected item or order.

In-stock orders are generally processed within 1–2 business days.

Business days do not include:

·     Saturdays;

·     Sundays; or

·     U.S. public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Pre-order and backordered products will be shipped according to the estimated availability date shown on the applicable product page.

Processing times are separate from shipping and delivery times.

Estimated delivery time: 7–14 business days after shipment

Orders are shipped from a U.S. warehouse using an appropriate carrier based on the product, package size, battery classification, and delivery destination.

Delivery dates are estimates and are not guaranteed. Actual delivery times may be affected by:

·     Carrier delays;

·     Severe weather;

·     Peak holiday periods;

·     Incorrect or incomplete shipping information;

·     Remote delivery locations; or

·     Transportation restrictions for lithium-battery products.

·     Orders of $500 or more: Free standard shipping.

·     Orders under $500: A flat standard shipping fee will be displayed and calculated at checkout.

Any applicable shipping charge will be shown before you complete your purchase.

Shipping rates or availability for Alaska and Hawaii may vary depending on the product, package size, weight, and battery-shipping restrictions. The applicable shipping charge will be displayed at checkout when delivery is available.

Once your order has shipped, we will send a shipping confirmation email to the email address associated with your order.

The shipping confirmation email will include:

·     Your tracking number;

·     The shipping carrier; and

·     A link or instructions for tracking your shipment.

Please allow up to 48 hours for the carrier’s tracking system to display updated shipment information after the tracking number has been issued.

Orders containing multiple products, kits, bundles, solar panels, batteries, or accessories may be shipped in separate packages.

Separate packages may:

·     Arrive on different dates;

·     Be delivered by different carriers; and

·     Have separate tracking numbers.

You will receive tracking information for each package as it becomes available.

Receiving only part of your order does not necessarily mean that an item is missing. Please review all tracking numbers included in your shipping confirmation emails.

Please carefully review your shipping address before completing your order.

Your shipping address should include:

·     The recipient’s full name;

·     The complete street address;

·     Any applicable apartment, unit, suite, or building number;

·     The correct city, state, and ZIP code; and

·     A valid phone number and email address.

Livvoltpower is not responsible for delays, failed deliveries, returned packages, or lost shipments caused by an incorrect or incomplete address provided by the customer.

Address changes may not be possible after an order has been processed or shipped.

To request an address correction, contact support@livvoltpower.com as soon as possible. We cannot guarantee that an address can be changed once warehouse processing has begun.

Additional shipping or handling charges may apply if an order must be reshipped because the customer provided an incorrect or incomplete address.

Customers are responsible for monitoring shipment tracking and ensuring that someone is available to receive the package when required.

If a shipment is returned to us because of:

·     Multiple unsuccessful delivery attempts;

·     Refusal of delivery;

·     An incorrect or incomplete address; or

·     Failure to collect the package from the carrier,

the customer may be responsible for return shipping, reshipping, handling, or restocking costs, unless the delivery issue was caused by Livvoltpower or the carrier.

Please inspect your package and product as soon as possible after delivery.

If your order arrives damaged, contact us within 7 days of delivery at support@livvoltpower.com.

Please include:

·     Your order number;

·     A description of the damage;

·     Photos of the outer shipping box;

·     Photos of the shipping label;

·     Photos of the internal packaging; and

·     Clear photos or videos of the damaged product.

Please keep all packaging materials until your claim has been reviewed.

After evaluating the claim, we will arrange an appropriate resolution, which may include:

·     A replacement;

·     Replacement parts; or

·     A refund.

Do not discard, repair, modify, or return a damaged product before receiving instructions from our support team.

If your tracking information shows that the package was delivered but you cannot locate it, please:

1. Check around your property and any designated delivery location;

2. Ask household members, neighbors, or building management;

3. Allow up to 24 hours, as some carriers mark packages as delivered before completing delivery; and

4. Contact the shipping carrier for additional delivery information.

If the package is still missing, contact us at support@livvoltpower.com so we can help review the shipment.

Claims for packages lost in transit will be investigated with the carrier before a replacement or refund is issued.

For questions about returns, refunds, cancellations, or warranty assistance, contact:

Email: support@livvoltpower.com

We typically respond within one business day.

Operated by: Livvoltpower Inc.

Business Address: 1207 Delaware Ave, Wilmington, DE 19801, United States