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Power Your Questions.
Product support, wholesale inquiries, media requests — our team typically responds within 24 hours.
Common Questions
Quick answers to what most people ask us.
Do you offer free shipping? +
Yes! All orders over $500 qualify for FREE standard shipping across the continental United States. Orders under $500 have a flat $19.99 shipping fee.
What's your return policy? +
We offer a 30-day no-questions-asked return policy. Products must be in original condition with all packaging. Return shipping is free for defective items.
Is EcoFlow warranty included? +
Absolutely. Every product comes with the full EcoFlow manufacturer warranty (typically 5 years for DELTA series, varying by model). All warranty claims are handled directly with EcoFlow's US support team.
How long does shipping take? +
Standard shipping takes 5-7 business days from our US warehouse. Express options are available at checkout for 2-3 business day delivery. You'll receive tracking info via email once shipped.
Do you offer wholesale or B2B pricing? +
Yes. We support authorized resellers, corporate buyers, and outdoor brands with volume pricing. Contact our B2B team at b2b@livvoltpower.com for a custom quote.
What payment methods do you accept? +
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and Shopify Pay. For large corporate orders, wire transfer is also available upon request.