Which EcoFlow products are compatible with EcoFlow DELTA Pro 3? (EcoFlow DELTA Pro series)
EcoFlow DELTA Pro Smart Extra Battery EcoFlow 50 Amp Hub EcoFlow EV X-Stream Adapter EcoFlow DELTA Pro Remote Control Please note that all devices need to be upgraded to the latest firmware version to ensure compatibility.

What is the maximum solar input that EcoFlow DELTA Pro 3 can support?
EcoFlow DELTA Pro 3 has two PV input ports, which are for high-voltage PV port and low-voltage PV, respectively. High-voltage PV: 30-150V, 15A Max, 1600W Max. Low-voltage PV: 11-60V, 20A Max, 1000W Max. The maximum solar input for the EcoFlow DELTA Pro 3 is 2600W. Please note that this value is based on experimental results under optimal conditions. Achieving this maximum input may require the use of higher-power solar panels that are within the product’s voltage tolerance but exceed the PV port’s power limit. Actual solar input performance can vary depending on the solar panels used, environmental factors, and system configuration. For more information on designing your own solar setup, please contact EcoFlow Customer Service. Before performing any installation, please ensure that it is carried out by a qualified and certified professional.

What is the maximum solar input that EcoFlow DELTA Pro 3 can support?
EcoFlow DELTA Pro 3 has two PV input ports, which are for high-voltage PV port and low-voltage PV, respectively. High-voltage PV: 30-150V, 15A Max, 1600W Max. Low-voltage PV: 11-60V, 20A Max, 1000W Max.

How to reset the Bluetooth and Wi-Fi connections on EcoFlow DELTA Pro 3?
When the device is powered off, press and hold the power button for more than 5 seconds. The device's LCD screen will light up, and then the screen will blink once (it must blink once), indicating that the Bluetooth connection has been successfully reset.

Can the EcoFlow DELTA Pro 3 Smart Extra Battery andthe EcoFlow DELTA Pro Smart Extra Battery be mixed and plugged into the EcoFlow DELTA Pro 3?
Supported. However, due to the different capacities of the EcoFlow DELTA Pro Extra Battery and the EcoFlow DELTA Pro 3 Extra Battery, there will be some SOC imbalance.

Why can't my charger power the Trail?
The Trail utilizes a high-efficiency fast-charging solution, and its charging management chip requires a minimum voltage to operate. To charge your Trail device, please use a charger with an output of 9V or higher. Chargers that only support a 5V output will not be able to charge the device.

Common error/failure handling methods
High temperature protection: Please stop using the product and move it to a well-ventilated location away from heat sources. The alarm will automatically disappear after the product temperature returns to normal levels. Low temperature protection: Please move the product to a warmer location. The alarm will automatically disappear after the product temperature returns to normal levels. USB-C1 output overload: Please remove the device connected to the USB-C1 interface. Wait for the alarm to automatically disappear before trying again. USB-C2 output overload: Please remove the device connected to the USB-C2 interface. Wait for the alarm to automatically disappear before trying again. USB-A output overload: Please remove the device connected to the USB-A interface. Wait for the alarm to automatically disappear before trying again. Car charger output overload: Please remove the device connected to the car charger output port. Wait for the alarm to automatically disappear before trying again. If the reported fault cannot be resolved after attempting above methods, please contact our customer service for further assistance with after-sales processing.

How to turn on low current mode
1. Connect a low-power device to the USB-A port 2. Double-click the multi-function button. When the USB-A port flashes, low-current mode is enabled 3. Low-current mode will last for 3 hours. You can double-click to exit early

What material is the battery of the device made of?
LiFePO4

How to charge the device and the charging power description
Type 1： Connect to a power source via the USB-C in-out ports. Type 2：Use a solar charging cable to connect the product's solar/car charger input port to the solar panel (only for Trail 300 and Trail Plus 300) Type 3：Use a car charging cable to connect the product's solar/car charger input port to the car's cigarette lighter (only for Trail 300 and Trail Plus 300) Trail 200 provides 2 USB-C ports with a maximum input of 140W and a maximum input of 100W. Trail 300 provides dual USB-C ports with a maximum input of 140W and a solar/car charger port with a maximum input of 110W.

How much does DELTA 3 Ultra (3072Wh) or DELTA 3 Ultra Plus (3072Wh) weigh?
The DELTA 3 Ultra (3072Wh) main unit weighs approximately 32.7kg The DELTA 3 Ultra Plus (3072Wh) main unit weighs approximately 33.7kg

What materials are the batteries for DELTA 3 Ultra (3072Wh) or DELTA 3 Ultra Plus (3072Wh) made of?
DELTA 3 Ultra (3072Wh) and DELTA 3 Ultra Plus (3072Wh) batteries are LFP batteries.

When DELTA 3 Ultra Plus (3072Wh) is connected to an extra battery, which one charges first, and which one discharges first?
When DELTA 3 Ultra Plus (3072Wh) is connected to an extra battery, which one charges first, and which one discharges first?

Do DELTA 3 Ultra (3072Wh) and DELTA 3 Ultra Plus (3072Wh) support switching AC power output frequencies? How can I do this?
With the AC switch turned on, press and hold the AC switch button for 10 seconds to change the AC output frequency for actual use.

Will DELTA 3 Ultra (3072Wh) or DELTA 3 Ultra Plus (3072Wh) automatically power on when there is grid or solar charging input while the device is off?
Yes, the device will automatically turn on when charging, so you don't need to worry about the device failing to restart when the power comes back on after a blackout. You can also enable the Port Memory feature in Settings. When the device shuts down due to a depleted battery, it will restore the output port status once charging starts or when the battery level rises above the set backup reserve level.

How much does DELTA 3 Ultra (3072Wh) or DELTA 3 Ultra Plus (3072Wh) weigh?
The DELTA 3 Ultra (3072Wh) main unit weighs approximately 32.7kg The DELTA 3 Ultra Plus (3072Wh) main unit weighs approximately 33.7kg

What materials are the batteries for DELTA 3 Ultra (3072Wh) or DELTA 3 Ultra Plus (3072Wh) made of?
DELTA 3 Ultra (3072Wh) and DELTA 3 Ultra Plus (3072Wh) batteries are LFP batteries.

When DELTA 3 Ultra Plus (3072Wh) is connected to an extra battery, which one charges first, and which one discharges first?
When DELTA 3 Ultra Plus (3072Wh) is connected to an extra battery, which one charges first, and which one discharges first?

Do DELTA 3 Ultra (3072Wh) and DELTA 3 Ultra Plus (3072Wh) support switching AC power output frequencies? How can I do this?
With the AC switch turned on, press and hold the AC switch button for 10 seconds to change the AC output frequency for actual use.

Will DELTA 3 Ultra (3072Wh) or DELTA 3 Ultra Plus (3072Wh) automatically power on when there is grid or solar charging input while the device is off?
Yes, the device will automatically turn on when charging, so you don't need to worry about the device failing to restart when the power comes back on after a blackout. You can also enable the Port Memory feature in Settings. When the device shuts down due to a depleted battery, it will restore the output port status once charging starts or when the battery level rises above the set backup reserve level.

What are the warranty policies for DELTA 3 Max (2048Wh) or DELTA 3 Max Plus (2048Wh)?
The device has a 3-year basic warranty, which can be extended by 2 years if you register on the app.

How many decibels of noise does the device generate during normal use?
When within 1.64 feet of the device, the noise generated is less than 30 dB during 600W consumption and less than 38 dB during 1200W consumption. 30 dB is about the same volume as quiet whispering, or the environmental noise level of a quiet library or office. Most people find 30 dB to be a comfortable level of background noise.

How do I enable the X-Boost feature?
This feature is enabled by default. It can be enabled or disabled in the EcoFlow app.

Does the device support Bypass Mode output?
Yes, Bypass Mode output is supported, and it is enabled by default. It can also be disabled in the app. If the grid power is unstable and may cause improper functioning or damage to appliances, you can enable this setting in the EcoFlow app for appliances that require high-quality power output. For example, this mode allows you to use only the AC output power from the portable power station for speakers.

Are DELTA 3 Max (2048Wh) and DELTA 3 Max Plus (2048Wh) uninterruptible power supplies (UPS), and what's the switchover time in milliseconds?
DELTA 3 Max (2048Wh) and DELTA 3 Max Plus (2048Wh) are UPSs with a switch time of less than 10 ms, but DELTA 3 Max (2048Wh) does not support UPS-HID functionality.

When DELTA 3 Max Plus (2048Wh) is connected to an extra battery, which one charges first, and which one discharges first?
The charging logic between the main device and the extra battery is that the one with the lower voltage charges first. Once the voltage levels of the main device and the extra battery are the same, they charge simultaneously. During discharging, the one with the higher voltage discharges first. When the voltages become equal, both the main device and the extra battery discharge together.

Will DELTA 3 Max (2048Wh) or DELTA 3 Max Plus (2048Wh) automatically power on when there is grid or solar charging input while the device is off?
Yes, the device will automatically turn on when charging, so you don't need to worry about the device failing to restart when the power comes back on after a blackout. You can also enable the Port Memory feature in Settings. When the device shuts down due to a depleted battery, it will restore the output port status once charging starts or when the battery level rises above the set backup reserve level.

Do DELTA 3 Max (2048Wh) and DELTA 3 Max Plus (2048Wh) support switching AC power output frequencies? How can I do this?
With the AC switch turned on, press and hold the AC switch button for 10 seconds to change the AC output frequency for actual use.

Can DELTA 3 Max (2048Wh) and DELTA 3 Max Plus (2048Wh) charge when turned off?
The device will automatically power on while charging. Charging while powered off is not supported.

What materials are the batteries for DELTA 3 Max (2048Wh) or DELTA 3 Max Plus (2048Wh) made of?
DELTA 3 Max (2048Wh) and DELTA 3 Max Plus (2048Wh) batteries are LFP batteries.

What is the warranty policy for DELTA 3 Classic (1024Wh)?
The device has a 3-year basic warranty, which can be extended by 2 years if you register on the app.

What is the capacity of DELTA 3 Classic (1024Wh)?
1024Wh

How many decibels of noise does the device generate during normal use?
When within 1.64 feet of the device, the noise generated is less than 30 dB during 600W consumption and less than 40 dB during 1200W consumption. 30 dB is about the same volume as quiet whispering, or the environmental noise level of a quiet library or office. Most people find 30 dB to be a comfortable level of background noise.

The device is making a strange noise. How can I tell if it's a sign of a malfunction?
The device will generally emit some background noise during normal operation (such as fan noise or current flow). If the device is not operating normally, the noise may become noticeably louder or sound unusual. A sharp whistling, clanking, or grinding sound may indicate a malfunction. Please record a short video of the issue and send it to us so we can help identify and resolve the problem.

When using instruments to measure the AC power output, why are the L and N measurements reversed?
The portable power station is a floating-ground system, meaning that this type of detection equipment is likely to be ineffective. The detection equipment is designed to detect grounded output from grid power. The voltage difference between neutral and ground in the grid is very small, which is why there is a distinction between positive and reverse wiring. The device's AC output is generated by boosting the internal battery voltage through an inverter. Since there is no reference ground, testers may indicate reversed wiring. Furthermore, in the portable power station, both L and N are energized. When operating in inverter-only mode, the two wires can be regarded as equivalent, so the concept of reversed wiring does not apply. Think of it like this: AC voltage follows a sine wave pattern and its direction changes. As a result, the electric potential of L and N change relative to each other. On a microscopic timescale, current flows from high potential to low potential. However, since AC operates at 50 Hz, with 50 direction change cycles per second, the frequency is too high to distinguish. On a macroscopic level, the two wires appear the same during inversion. Many instruments will show the same peak voltage for both wires, so they can be regarded as equivalent with no distinction.

What are the differences and upgrades between EcoFlow DELTA 3 or DELTA 3 Plus and the previous generation?
Compared to EcoFlow DELTA 2: 1. The PV input has been upgraded from 1 input to 2 inputs (EcoFlow DELTA 3 Plus has 2 inputs, and DELTA 3 still has 1 input). 2. The charging speed has been improved from full charge in 80 min to full charge in 56 min. 3. The waterproof rating has been upgraded from IP20 for the whole product to IP20 for the whole product and IP65 for the battery cells. 4. The EPS switchover time has been improved from 30 ms to 10 ms UPS. 5. The noise level has been reduced from <35dB at 600W and <45dB at 1200W within half a meter to <30dB at 600W and <40dB at 1200W. 6. It can now perform wireless hybrid operation with a 1.8KW generator (EcoFlow Smart Generator 3000 (Dual Fuel)) and supports automatic start-stop with just an AC cable. 7. Added a low-light detection circuit. 8. The extra battery port has been moved from the side to the back, supporting stacking and placement against a wall, and is compatible with D2, D2M, DP3, and D3 extra batteries.

Is the device grounded?
Yes, the AC output and the internal system of the device are grounded. If the device's AC input is connected to the grid, it will share the same ground as the grid power.

Can EcoFlow DELTA 3 or DELTA 3 Plus be powered through the Type-C port?
No.

Will EcoFlow DELTA 3 or DELTA 3 Plus automatically turn on when there is grid or solar charging input while the device is off?
Yes, the device will automatically turn on when there is an input.

How many solar panels can be used with EcoFlow DELTA 3 or DELTA 3 Plus, and what is the solar charging power?
It is necessary to confirm the parameters and combination method of the connected solar panels. The maximum power of the solar panels must fall within the specified range of the extra battery. Exceeding the limit could damage the extra battery, making it unusable. First, check the user manual to determine the solar input specifications of the extra battery, including: ① voltage range, ② maximum current, and ③ maximum power. The combination of solar panels must meet the following conditions: 1. Voltage: The open-circuit voltage of the solar panel must fall within the voltage range of the portable power station ①; 2. Current: The maximum current of the solar panels ≤ the maximum current of the portable power station ②; 3. Power: The maximum power of the solar panels ≤ the maximum power of the portable power station ③. All three conditions must be met; exceeding any one of them means the solar panels cannot be used. Combination methods: ① There are two types of combinations: series and parallel; ② In series, the voltage adds up while the current is limited by the panel with the lowest current; In parallel, the current adds up while the voltage is limited by the panel with the lowest voltage. (If the portable power station has overcurrent protection, the input current will be limited to the portable power station's maximum current.) Example: Can EcoFlow DELTA 3 be used with two EcoFlow 400W Rigid Solar Panels? First, check the user manuals for EcoFlow DELTA 3 and the solar panel: ① EcoFlow DELTA 3 solar input specifications: Voltage range: 11-60V, Maximum current: 15A, Maximum power: 500W. ② Open-circuit voltage of solar panel: 37.1V, Maximum operating current: 12.9A; [Use in series] Open-circuit voltage: 37.1 x 2 = 74.2V; Current: 12.9A; Power: 74.2 x 12.9 = 957.18W, which exceeds the 500W input power limit of the portable power station, so it cannot be used. [Use in parallel] Open-circuit voltage: 37.1V; Current: 12.9 x 2 = 25.8A ＞ 15A, which exceeds the 15A current limit of the portable power station, so it cannot be used.

How can I know if the product is charging?
When it’s charging, the remaining charging time will be shown on the LCD Screen. Meanwhile, the charging indicator icon begins to rotate with the remaining battery percentage and the input power shown on the right of the circle.

How to clean the product?
Please gently wipe it with a dry, soft, clean cloth or paper towel.

How long can the product charge my devices?
The charging time is shown on the product’s LCD Screen, which can be used to estimate the charging time of most appliances with stable power usage.

How does the Emergency Power Supply (EPS) work? And how fast is it?
When your portable power station is plugged into the wall, any electronics plugged into it are powered from the grid and not its battery. When power from the grid stops, as in a blackout, the power station automatically switches to battery power within 30ms.

Does it support charging while using?
Yes, power station supports charging and discharging when charging in vehicles,portable solar panel, etc. However, when the battery of the machine is low or is about to run out, it is best not to output while connecting to DC charging (solar/vehicle charging); at this time, if the input of the power is less than or equal to the output power, the device will continue to consume power, which may result in power loss and eventually damage the battery.

What are the differences and upgrades between EcoFlow DELTA 3 or DELTA 3 Plus and the previous generation?
Compared to EcoFlow DELTA 2: 1. The PV input has been upgraded from 1 input to 2 inputs (EcoFlow DELTA 3 Plus has 2 inputs, and DELTA 3 still has 1 input). 2. The charging speed has been improved from full charge in 80 min to full charge in 56 min. 3. The waterproof rating has been upgraded from IP20 for the whole product to IP20 for the whole product and IP65 for the battery cells. 4. The EPS switchover time has been improved from 30 ms to 10 ms UPS. 5. The noise level has been reduced from <35dB at 600W and <45dB at 1200W within half a meter to <30dB at 600W and <40dB at 1200W. 6. It can now perform wireless hybrid operation with a 1.8KW generator (EcoFlow Smart Generator 3000 (Dual Fuel)) and supports automatic start-stop with just an AC cable. 7. Added a low-light detection circuit. 8. The extra battery port has been moved from the side to the back, supporting stacking and placement against a wall, and is compatible with D2, D2M, DP3, and D3 extra batteries.

Is the device grounded?
Yes, the AC output and the internal system of the device are grounded. If the device's AC input is connected to the grid, it will share the same ground as the grid power.

Can EcoFlow DELTA 3 or DELTA 3 Plus be powered through the Type-C port?
No.

Will EcoFlow DELTA 3 or DELTA 3 Plus automatically turn on when there is grid or solar charging input while the device is off?
Yes, the device will automatically turn on when there is an input.

How many solar panels can be used with EcoFlow DELTA 3 or DELTA 3 Plus, and what is the solar charging power?
It is necessary to confirm the parameters and combination method of the connected solar panels. The maximum power of the solar panels must fall within the specified range of the extra battery. Exceeding the limit could damage the extra battery, making it unusable. First, check the user manual to determine the solar input specifications of the extra battery, including: ① voltage range, ② maximum current, and ③ maximum power. The combination of solar panels must meet the following conditions: 1. Voltage: The open-circuit voltage of the solar panel must fall within the voltage range of the portable power station ①; 2. Current: The maximum current of the solar panels ≤ the maximum current of the portable power station ②; 3. Power: The maximum power of the solar panels ≤ the maximum power of the portable power station ③. All three conditions must be met; exceeding any one of them means the solar panels cannot be used. Combination methods: ① There are two types of combinations: series and parallel; ② In series, the voltage adds up while the current is limited by the panel with the lowest current; In parallel, the current adds up while the voltage is limited by the panel with the lowest voltage. (If the portable power station has overcurrent protection, the input current will be limited to the portable power station's maximum current.) Example: Can EcoFlow DELTA 3 be used with two EcoFlow 400W Rigid Solar Panels? First, check the user manuals for EcoFlow DELTA 3 and the solar panel: ① EcoFlow DELTA 3 solar input specifications: Voltage range: 11-60V, Maximum current: 15A, Maximum power: 500W. ② Open-circuit voltage of solar panel: 37.1V, Maximum operating current: 12.9A; [Use in series] Open-circuit voltage: 37.1 x 2 = 74.2V; Current: 12.9A; Power: 74.2 x 12.9 = 957.18W, which exceeds the 500W input power limit of the portable power station, so it cannot be used. [Use in parallel] Open-circuit voltage: 37.1V; Current: 12.9 x 2 = 25.8A ＞ 15A, which exceeds the 15A current limit of the portable power station, so it cannot be used.

Is EcoFlow RIVER 3 / RIVER 3 Plus waterproof?
The battery cells and BMS in EcoFlow RIVER 3 and RIVER 3 Plus support IP54 protection, providing extra peace of mind during use. However, the entire product is not waterproof.

Does EcoFlow RIVER 3 / RIVER 3 Plus support charging via USB-C?
EcoFlow RIVER 3 and RIVER 3 Plus support USB-C output up to 100W but do not support charging via USB-C. The EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh) and EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh) support both charging and discharging via USB-C up to 140W.

Does EcoFlow RIVER 3 / RIVER 3 Plus support connection to extra batteries?
EcoFlow RIVER 3: Not supported. EcoFlow RIVER 3 Plus: Can be expanded by connecting to EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh) or EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh).

What is the relationship between EcoFlow RIVER 3 Max, RIVER 3 Max Plus, and RIVER 3 Plus?
EcoFlow RIVER 3 Max consists of EcoFlow RIVER 3 Plus connected to the EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh). EcoFlow RIVER 3 Max Plus consists of EcoFlow RIVER 3 Plus connected to the EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh).

What are the main differences between EcoFlow RIVER 3 and RIVER 3 Plus?
1. Output power: EcoFlow RIVER 3 Plus supports 600W output power, with X-Boost up to 1200W. EcoFlow RIVER 3 supports 300W output power, with X-Boost up to 600W. 2. Capacity: EcoFlow RIVER 3 Plus has a capacity of 268Wh, and RIVER 3 has a capacity of 245Wh. 3. Functionality: EcoFlow RIVER 3 Plus can be expanded by connecting to one EcoFlow RIVER 3 Plus Smart Extra Batteries: EB300 (286Wh) or EB600 (572Wh), increasing the capacity to 572Wh and 858Wh respectively. It also features a built-in light. EcoFlow RIVER 3 does not support extra battery connections and does not have a built-in light. 4. UPS functionality: EcoFlow RIVER 3 supports ＜ 20 ms UPS. EcoFlow RIVER 3 Plus supports ＜10 ms UPS.

Is EcoFlow RIVER 3 / RIVER 3 Plus waterproof?
The battery cells and BMS in EcoFlow RIVER 3 and RIVER 3 Plus support IP54 protection, providing extra peace of mind during use. However, the entire product is not waterproof.

Does EcoFlow RIVER 3 / RIVER 3 Plus support charging via USB-C?
EcoFlow RIVER 3 and RIVER 3 Plus support USB-C output up to 100W but do not support charging via USB-C. The EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh) and EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh) support both charging and discharging via USB-C up to 140W.

Does EcoFlow RIVER 3 / RIVER 3 Plus support connection to extra batteries?
EcoFlow RIVER 3: Not supported. EcoFlow RIVER 3 Plus: Can be expanded by connecting to EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh) or EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh).

What is the relationship between EcoFlow RIVER 3 Max, RIVER 3 Max Plus, and RIVER 3 Plus?
EcoFlow RIVER 3 Max consists of EcoFlow RIVER 3 Plus connected to the EcoFlow RIVER 3 Plus Smart Extra Battery EB300 (286Wh). EcoFlow RIVER 3 Max Plus consists of EcoFlow RIVER 3 Plus connected to the EcoFlow RIVER 3 Plus Smart Extra Battery EB600 (572Wh).

What are the main differences between EcoFlow RIVER 3 and RIVER 3 Plus?
1. Output power: EcoFlow RIVER 3 Plus supports 600W output power, with X-Boost up to 1200W. EcoFlow RIVER 3 supports 300W output power, with X-Boost up to 600W. 2. Capacity: EcoFlow RIVER 3 Plus has a capacity of 268Wh, and RIVER 3 has a capacity of 245Wh. 3. Functionality: EcoFlow RIVER 3 Plus can be expanded by connecting to one EcoFlow RIVER 3 Plus Smart Extra Batteries: EB300 (286Wh) or EB600 (572Wh), increasing the capacity to 572Wh and 858Wh respectively. It also features a built-in light. EcoFlow RIVER 3 does not support extra battery connections and does not have a built-in light. 4. UPS functionality: EcoFlow RIVER 3 supports ＜ 20 ms UPS. EcoFlow RIVER 3 Plus supports ＜10 ms UPS.

How fast?
0-100% in 60 min via AC. No degradation.

What is X-Boost?
Increases 600W to 1200W for resistive loads.

Can it expand?
Yes, add RIVER 3 Extra Battery for up to 858Wh.

Use as UPS?
Yes, <10ms for precision devices.

Warranty?
5-year (3 standard + 2 extended after App reg).

How fast?
0-100% in 60 min via AC. No degradation.

What is X-Boost?
Increases 600W to 1200W for resistive loads.

Can it expand?
Yes, add RIVER 3 Extra Battery for up to 858Wh.

Use as UPS?
Yes, <10ms for precision devices.

Warranty?
5-year (3 standard + 2 extended after App reg).

Why can't my charger power the Trail?
The Trail utilizes a high-efficiency fast-charging solution, and its charging management chip requires a minimum voltage to operate. To charge your Trail device, please use a charger with an output of 9V or higher. Chargers that only support a 5V output will not be able to charge the device.

Common error/failure handling methods
High temperature protection: Please stop using the product and move it to a well-ventilated location away from heat sources. The alarm will automatically disappear after the product temperature returns to normal levels. Low temperature protection: Please move the product to a warmer location. The alarm will automatically disappear after the product temperature returns to normal levels. USB-C1 output overload: Please remove the device connected to the USB-C1 interface. Wait for the alarm to automatically disappear before trying again. USB-C2 output overload: Please remove the device connected to the USB-C2 interface. Wait for the alarm to automatically disappear before trying again. USB-A output overload: Please remove the device connected to the USB-A interface. Wait for the alarm to automatically disappear before trying again. Car charger output overload: Please remove the device connected to the car charger output port. Wait for the alarm to automatically disappear before trying again. If the reported fault cannot be resolved after attempting above methods, please contact our customer service for further assistance with after-sales processing.

How to turn on low current mode
1. Connect a low-power device to the USB-A port 2. Double-click the multi-function button. When the USB-A port flashes, low-current mode is enabled 3. Low-current mode will last for 3 hours. You can double-click to exit early

What material is the battery of the device made of?
LiFePO4

How to charge the device and the charging power description
Type 1： Connect to a power source via the USB-C in-out ports. Type 2：Use a solar charging cable to connect the product's solar/car charger input port to the solar panel (only for Trail 300 and Trail Plus 300) Type 3：Use a car charging cable to connect the product's solar/car charger input port to the car's cigarette lighter (only for Trail 300 and Trail Plus 300) Trail 200 provides 2 USB-C ports with a maximum input of 140W and a maximum input of 100W. Trail 300 provides dual USB-C ports with a maximum input of 140W and a solar/car charger port with a maximum input of 110W.

Common error/failure handling methods
High temperature protection: Please stop using the product and move it to a well-ventilated location away from heat sources. The alarm will automatically disappear after the product temperature returns to normal levels. Low temperature protection: Please move the product to a warmer location. The alarm will automatically disappear after the product temperature returns to normal levels. USB-C1 output overload: Please remove the device connected to the USB-C1 interface. Wait for the alarm to automatically disappear before trying again. USB-C2 output overload: Please remove the device connected to the USB-C2 interface. Wait for the alarm to automatically disappear before trying again. USB-A output overload: Please remove the device connected to the USB-A interface. Wait for the alarm to automatically disappear before trying again. Car charger output overload: Please remove the device connected to the car charger output port. Wait for the alarm to automatically disappear before trying again. If the reported fault cannot be resolved after attempting above methods, please contact our customer service for further assistance with after-sales processing.

How to turn on low current mode
1. Connect a low-power device to the USB-A port 2. Double-click the multi-function button. When the USB-A port flashes, low-current mode is enabled 3. Low-current mode will last for 3 hours. You can double-click to exit early

What material is the battery of the device made of?
LiFePO4

How to charge the device and the charging power description
Type 1： Connect to a power source via the USB-C in-out ports. Type 2：Use a solar charging cable to connect the product's solar/car charger input port to the solar panel (only for Trail 300 and Trail Plus 300) Type 3：Use a car charging cable to connect the product's solar/car charger input port to the car's cigarette lighter (only for Trail 300 and Trail Plus 300) Trail 200 provides 2 USB-C ports with a maximum input of 140W and a maximum input of 100W. Trail 300 provides dual USB-C ports with a maximum input of 140W and a solar/car charger port with a maximum input of 110W.

Can the product be brought on board an airplane?
No, the battery capacity of the product is greater than the airplane limit of 160Wh

Why can't my charger power the Trail?
The Trail utilizes a high-efficiency fast-charging solution, and its charging management chip requires a minimum voltage to operate. To charge your Trail device, please use a charger with an output of 9V or higher. Chargers that only support a 5V output will not be able to charge the device.

Common error/failure handling methods
High temperature protection: Please stop using the product and move it to a well-ventilated location away from heat sources. The alarm will automatically disappear after the product temperature returns to normal levels. Low temperature protection: Please move the product to a warmer location. The alarm will automatically disappear after the product temperature returns to normal levels. USB-C1 output overload: Please remove the device connected to the USB-C1 interface. Wait for the alarm to automatically disappear before trying again. USB-C2 output overload: Please remove the device connected to the USB-C2 interface. Wait for the alarm to automatically disappear before trying again. USB-A output overload: Please remove the device connected to the USB-A interface. Wait for the alarm to automatically disappear before trying again. Car charger output overload: Please remove the device connected to the car charger output port. Wait for the alarm to automatically disappear before trying again. If the reported fault cannot be resolved after attempting above methods, please contact our customer service for further assistance with after-sales processing.

How to turn on low current mode
1. Connect a low-power device to the USB-A port 2. Double-click the multi-function button. When the USB-A port flashes, low-current mode is enabled 3. Low-current mode will last for 3 hours. You can double-click to exit early

What material is the battery of the device made of?
LiFePO4

How to charge the device and the charging power description
Type 1： Connect to a power source via the USB-C in-out ports. Type 2：Use a solar charging cable to connect the product's solar/car charger input port to the solar panel (only for Trail 300 and Trail Plus 300) Type 3：Use a car charging cable to connect the product's solar/car charger input port to the car's cigarette lighter (only for Trail 300 and Trail Plus 300) Trail 200 provides 2 USB-C ports with a maximum input of 140W and a maximum input of 100W. Trail 300 provides dual USB-C ports with a maximum input of 140W and a solar/car charger port with a maximum input of 110W.