Warranty Policy

Livvoltpower Warranty Policy

Last updated: July 30, 2026

As an authorized EcoFlow dealer, every product sold by Livvoltpower is 100% genuine and carries the full EcoFlow manufacturer warranty.

1. Warranty Coverage by Product

Product Series

Warranty

DELTA Pro 3

5 years

DELTA Pro (classic)

5 years

DELTA 3 / DELTA 3 Plus

5 years

DELTA 3 Classic

3 + 2 years (upon EcoFlow App registration)

DELTA 3 Max / DELTA 3 Max Plus

3 + 2 years (upon EcoFlow App registration)

DELTA 3 Ultra / DELTA 3 Ultra Plus

3 + 2 years (upon EcoFlow App registration)

DELTA 3 Series Extra Battery

5 years

DELTA Pro 3 Extra Battery / DELTA Pro Extra Battery

5 years

RIVER 3 / RIVER 3 Plus / RIVER 3 Max Plus

5 years

RIVER 3 Plus Extra Battery

5 years

TRAIL 200 DC / TRAIL 300 DC

3 years

WAVE 3 / WAVE 3 Extra Battery

2 years

Solar Panels (60W / 100W Rigid / 100W Flexible / 110W / 160W / 220W Bifacial / 400W)

12 months (US)

Bundles

Each item follows its own warranty term above

DELTA Series: register the product in the EcoFlow App within 30 days of first use to extend the standard 3-year warranty to 5 years. Registration is free.

2. What the Warranty Covers

  • Manufacturing defects in materials and workmanship under normal use.
  • Battery cell failures within the stated capacity threshold (typically 80% retention after the warranty period for LFP cells).

3. What the Warranty Does Not Cover

  • Damage from drops, impacts, water exposure, fire, or improper storage.
  • Unauthorized disassembly, modification, or repair.
  • Cosmetic damage that does not affect function.
  • Loss, theft, or use outside the product's stated specifications.
  • Consumable parts and accessories (cables, connectors, etc.).
  • Products purchased from unauthorized resellers.

4. How to Make a Warranty Claim

Claims are handled directly by EcoFlow's US support team:

  • Phone: +1 (800)-368-8604 — Mon–Fri, 9:00 AM – 9:00 PM (EST)
  • EcoFlow App: Help Center → Warranty Claim

Provide your Livvoltpower order number, the product serial number, and a description of the issue with photos or a short video. Keep your original purchase receipt.

5. Resolution

EcoFlow will, at its option, repair, replace with a functionally equivalent product, or refund the original purchase price for verified claims. Standard resolution time: 7–14 business days after the product is received by EcoFlow.

6. Transferability

The warranty is tied to the original purchaser and original purchase channel (Livvoltpower). It is not transferable to subsequent owners.

7. Extended Warranty (App Registration)

For applicable DELTA Series models, register the product in the EcoFlow App within 30 days of first use to extend the standard 3-year warranty to 5 years. Registration is free.

Questions about warranty or returns? Contact Livvoltpower at support@livvoltpower.com or +852 5492 6229.