Warranty Policy

Livvoltpower Warranty Policy

Last updated: July 30, 2026

As an authorized EcoFlow dealer, The EcoFlow warranty information below applies only to EcoFlow products. Jackery products follow the separate Jackery section of this page. LIVVOLT-branded products follow their applicable product-specific warranty terms.

1. EcoFlow Warranty Coverage by Product

Product Series

Warranty

DELTA Pro 3

5 years

DELTA Pro (classic)

5 years

DELTA 3 / DELTA 3 Plus

5 years

DELTA 3 Classic

3 + 2 years (upon EcoFlow App registration)

DELTA 3 Max / DELTA 3 Max Plus

3 + 2 years (upon EcoFlow App registration)

DELTA 3 Ultra / DELTA 3 Ultra Plus

3 + 2 years (upon EcoFlow App registration)

DELTA 3 Series Extra Battery

5 years

DELTA Pro 3 Extra Battery / DELTA Pro Extra Battery

5 years

RIVER 3 / RIVER 3 Plus / RIVER 3 Max Plus

5 years

RIVER 3 Plus Extra Battery

5 years

TRAIL 200 DC / TRAIL 300 DC

3 years

WAVE 3 / WAVE 3 Extra Battery

2 years

Solar Panels (60W / 100W Rigid / 100W Flexible / 110W / 160W / 220W Bifacial / 400W)

12 months (US)

Bundles

Each item follows its own warranty term above

DELTA Series: register the product in the EcoFlow App within 30 days of first use to extend the standard 3-year warranty to 5 years. Registration is free.

2. What the Warranty Covers

  • Manufacturing defects in materials and workmanship under normal use.
  • Battery cell failures within the stated capacity threshold (typically 80% retention after the warranty period for LFP cells).

3. What the Warranty Does Not Cover

  • Damage from drops, impacts, water exposure, fire, or improper storage.
  • Unauthorized disassembly, modification, or repair.
  • Cosmetic damage that does not affect function.
  • Loss, theft, or use outside the product's stated specifications.
  • Consumable parts and accessories (cables, connectors, etc.).
  • Products purchased from unauthorized resellers.

4. How to Make a Warranty Claim

Claims are handled directly by EcoFlow's US support team:

  • Phone: +1 (800)-368-8604 — Mon–Fri, 9:00 AM – 9:00 PM (EST)
  • EcoFlow App: Help Center → Warranty Claim

Provide your Livvoltpower order number, the product serial number, and a description of the issue with photos or a short video. Keep your original purchase receipt.

5. Resolution

EcoFlow will, at its option, repair, replace with a functionally equivalent product, or refund the original purchase price for verified claims. Standard resolution time: 7–14 business days after the product is received by EcoFlow.

6. Transferability

The warranty is tied to the original purchaser and original purchase channel (Livvoltpower). It is not transferable to subsequent owners.

7. Extended Warranty (App Registration)

For applicable DELTA Series models, register the product in the EcoFlow App within 30 days of first use to extend the standard 3-year warranty to 5 years. Registration is free.

Questions about warranty or returns? Contact Livvoltpower at support@livvoltpower.com or +852 5492 6229.

Jackery Products — Manufacturer Warranty

Jackery products purchased from Livvoltpower follow Jackery's applicable U.S. manufacturer warranty rules. EcoFlow warranty periods and EcoFlow app-registration instructions do not apply to Jackery products.

Coverage depends on the individual model, purchase channel, original purchase date, proof of purchase, and any applicable registration or extension requirements. A bundle does not give every component the same warranty period. Please review the model-specific warranty information and Jackery's U.S. Service Policy.

Extended warranty: an additional warranty period is included only where the applicable Jackery terms make your purchase eligible and all required steps have been completed. Jackery.com-only benefits do not automatically apply to purchases from Livvoltpower. Registration, separate purchase, activation, or manufacturer confirmation may be required. Keep any extension confirmation with your receipt.

For assistance, email support@livvoltpower.com with your order number, model, serial number, and a description of the issue. We will assist with the manufacturer claim. Jackery determines warranty eligibility and the manufacturer remedy under its applicable written terms. Obtain authorization before shipping anything for service.

This section does not replace the manufacturer's complete written warranty, expand its exclusions, or limit any non-waivable consumer rights. Customers may request the applicable warranty terms before purchasing.